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THH - Knowledgebase

UAE: Pure Sleep & Living - Mattresses & Furnitures

Questions: Dry - New Client

A) Price & Validation Questions

  1. Which emirate is the property located in?

  2. How many items require cleaning: mattresses, sofas, carpets, curtains, or chairs?

    • Sofas: Is it a standard sofa or sofa bed?
      How many seats, excluding corners and extensions?

    • Carpets: Is it loose or fitted?
      What is the size?

    • Curtains: What is the size?
      Considering one window equals approximately one meter, how many windows does the curtain cover?

  3. Are there any stains or unwanted odors?

  4. Is the property an apartment or villa?

  5. How many bedrooms does the property have?

B) Admin Questions

  1. May I have your full name?
  2. May I have your complete address and pin location?
  3. How did you hear about us?
  4. May I have your email address?
  5. Will you be at the property during the service?
    If no: Who will be the authorized representative during the service?

Questions: Combination - New Client

A) Price & Validation Questions

  1. Which emirate is the property located in?

  2. How many items require cleaning: mattresses, sofas, carpets, curtains, or chairs?

    • Sofas: Is it a standard sofa or sofa bed? How many seats, excluding corners and extensions?

    • Carpets: Is it loose or fitted? What is the size?

    • Curtains: What is the size? Considering one window equals approximately one metre, how many windows does the curtain cover?

  3. Are there any stains or unwanted odours?

  4. What type of fabric is the item made of?

  5. Has the item been cleaned or shampooed before?

    • If yes: What cleaning materials were used?

B) Admin Questions

  1. May I have your full name?

  2. May I have your complete address and pin location?

  3. Is the property an apartment or villa?

  4. How many bedrooms does the property have?

  5. How did you hear about us?

  6. May I have your email address?

  7. Will you be at the property during the service?

    • If no: Who will be the authorized representative during the service?

Furniture: Questions - FAQs
1) Note: Minimum charge for all emirates except Dubai, Sharjah and Abu Dhabi is 2500 AED.
Minimum charge is 500 AED for Dubai & Abu Dhabi (Dry Treatment Only)

2) What are the fabrics that you can shampoo and nano coating?

Fabric Validation Questions: 
- Could you please share the type of fabric (e.g., cotton, silk, synthetic) for this item?

If the Client Doesn’t Know:
"No problem. Could you please send us a clear, close-up photo of the fabric? We'll share it with our experts and get back to you as soon as possible. And to help you plan ahead, we’ll provide the price for both options: shampoo treatment and dry treatment, depending on what’s most suitable."

- Send the pic on the Real-time Support channel mentioning SF Supervisor.

If Client cannot share a picture:
"Our team will validate the fabric since we do care about your fabric quality if it can be shampooed or not. If it can't, dry treatment is recommended."

Please refer to the below: 

Note: Items with buttons or Feather filled can be done dry treatments only and nanocoating.

3) What are the mattresses that we do not do shampooing for?
1. Foam type mattress
2. Organic Fabric (made of organic material) and this comes only if the client is requesting from a certain supplier this type of mattress, since it's not a very known product (not commercial). 
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Important Notes:
  • For curtains, we only do dry treatment for cotton.
  • We can do shampooing for feather filled pillows if the feather is inside bags that can be removed and the case only will be shampooed.
  • We can ask clients to send a picture of the furniture for validation.

4) If customer insisted to do combination or dry despite clarification that it may cause damage:
No problem, we can help you with this but we will need your help to sign a disclaimer if any damage happened as we do not recommend this kind of treatment as it may damage the material.
Questions: Dry - Existing Client

Confirm the service address with the client before proceeding.
A) Price & Validation Questions

  1. How many items require cleaning: mattresses, sofas, carpets, curtains, or chairs?

    • Sofas: Is it a standard sofa or sofa bed? How many seats, excluding corners and extensions?

    • Carpets: Is it loose or fitted? What is the size?

    • Curtains: What is the size? Considering one window equals approximately one metre, how many windows does the curtain cover?

  2. Are there any stains or unwanted odours?

B) Admin Questions

Check the system and ask only for missing information:

  1. Will you be at the property during the service?

    • If no: Who will be the authorized representative during the service?

Questions: Combination - Existing Client

Confirm the service address with the client before proceeding.
A) Price & Validation Questions

  1. How many items require cleaning: mattresses, sofas, carpets, curtains, or chairs?

    • Sofas: Is it a standard sofa or sofa bed? How many seats, excluding corners and extensions?

    • Carpets: Is it loose or fitted? What is the size?

    • Curtains: What is the size? Considering one window equals approximately one metre, how many windows does the curtain cover?

  2. Are there any stains or unwanted odours?

  3. What type of fabric is the item made of?

B) Admin Questions

Check the system and ask only for missing information:

  1. Will you be at the property during the service?

    • If no: Who will be the authorized representative during the service?

Questions: Furniture Protection (Nano Coating) - Existing Client

Confirm the service address with the client before proceeding.

A) Price & Validation Questions

  1. How many items require cleaning: sofas and dining chairs?
    • Sofas: Is it a standard sofa or sofa bed? How many seats, excluding corners and extensions?
  2. Are there any stains or unwanted odours?
  3. What type of fabric is the item made of?

    For Agents: Record the fabric type in the Booking Notes so the team can prepare the in-house mixture.

B) Admin Questions

Check the system and ask only for missing information:

  1. Will you be at the property during the service?
    • If no: Who will be the authorized representative during the service?
Nano Coating: Questions - FAQs



Furniture: Certifications

BICS

Furniture: Certification -FAQs
1) If customer asked: What is BICS?
It is a corporate member of the British Institute of Cleaning Science which is the largest independent, professional, and educational body within the cleaning industry.

Link: Click Here

​Furniture: Treatment Options
Method Statements ⚠️Method Statement should not be shared with clients unless approved by your supervisior
1- Dry Treatment. Click Here
2- Combination: Dry & Shampooing. Click Here
3- Furniture Protection (Nano-coating): Click Here
4- Leather Treatment: Click Here

Pet Home Cleaning Services

The Pet Service Package under SF targets pet hair, dander, odors, and fresh stains on eligible furniture, carpets, and pet areas.

Coverage

CategoryEligible items
Upholstered furnitureSofas, dining chairs, and footstools
CarpetsCarpets and area rugs
Pet areasPet beds, houses, cages, and trees


Service inclusions

    • Pet hair and dander removal.

    • Cleaning of eligible upholstered furniture.

    • Deep extraction for carpets and area rugs.

    • Treatment of eligible fresh pet stains.

    • Neutralization of pet-related odors, including urine and vomit odors.

    • Cleaning and sanitization of eligible pet areas.

    Treatment methods

    • The team uses specialized vacuums, handheld extractors, and pet-hair removal rollers to remove loose and embedded hair.
    • Treatment products include bio-enzymatic odor eliminators, fresh-stain treatments, and disinfectants intended for pet environments.
    • Steam treatment is limited to suitable hard surfaces in pet areas. Furniture steaming is excluded.

    Exclusions
    - Mattresses.
    - Furniture steaming.
    - Old or set-in stains.
    - Shampoo treatment within the Pet Service Package; this is quoted separately using the calculator.

    Package options

    Line itemPackage details
    Pet Home Cleaning PackageSingle-visit service for eligible furniture, carpets, and pet areas
    Pet Services ContractFour scheduled visits and two fresh-stain removal call-outs, each lasting one hour
    Single Area Pet ServiceOne-hour service covering deep vacuuming, odor elimination, and sanitization for a pet bed, house, or cage


Service presentation: Click Here
Calculator: Click Here

Treatment Steps & FAQs

New SF Cleaning Website Page:

https://service.thehealthyhome.me/en/ae/sf-alldetails

For Mattress Toppers 

(Small mattress above the original mattress):
  • Client requested mattress topper as add on along with the mattress to be cleaned and sanitized (dry), it will be charged 100 AED extra.
  • Client requested mattress topper as standalone to be cleaned and sanitized (dry), it will be charged normally for the price of the equivalent sized mattress.
  • Client requested shampoo for topper either add on or stand alone, it will be charged normally for the price of the equivalent sized mattress.
Furniture Protection
​(Nano Coating for Sofas and Dining Chairs)
The team will have their personal protective equipment (PPE): Mask, shoe cover and gloves. They will apply:
For Dry Treatment:
1.) Deep Vacuuming:
- Industrial HEPA filter vacuum
- 11 times more suction power
2.) Overheated Dry Steam technology:
-heats up to 180°C
-creates thermal shock to kill bacteria/germs
3.) Full protection coating - We use a revolutionary non-toxic, breathable, and eco-friendly nano-coating. In Addition, it demonstrates excellent Easy-cleaning properties (easy removal for water/liquid stains)

For Combination:
1.) Deep Vacuuming:
- Industrial HEPA filter vacuum
- 11 times more suction power
2.) Shampoo application.
3.) Extraction of excess water
4.) Full protection coating: 
We use a revolutionary non-toxic, breathable, and eco-friendly nano-coating. In Addition, it demonstrates excellent Easy-cleaning properties (easy removal for water/liquid stains)
Upon completion of procedure, the team will show you the condition of the filter bag outside the property and they will ensure all waste products are collected and disposed properly

Note: For Nano Coating, always ask for pictures and upload in CF for the team to be able to provide the best quality possible based on fabric type.
Dry - Technology
1- American Vacuum
2- Italian Technology for Steaming.
Furniture Protection (Nano Coating) - Technology

  1. Kirby Vacuum (Dry & Combination)

  2. Polti Cimex, Italian Technology for Steaming. (Dry only)

  3. Karcher Shampoo Maching (Combination only)

  4. Airofog® Compression Sprayer

  5. Infrared Thermometer

  6. Nano Pool (NP Concentrate):

A) For all fabrics including natural leather (Water Based) 
B) Artificial Leather (Alcohol Based).
Furniture: Technology -FAQs
1) If customer asked, what is the product/ Machine names?
A) Kirby (Vacuum)
B) Karcher (Shampoo)
C) Polti Cimex (Steaming)
D) InnuScience (Shampoo Product - 30ml to 5L of water)
Combination - Technology
1- German shampoo and extraction technology
2- Canadian eco-friendly biotechnology products. 
Dry and Nano Coating Treatment - Frequency

Recommended every 6 months as per the the dust mites life cycle.  

Combination Treatment - Frequency

Recommended to do it only if necessary.

Furniture: Benefits

1- For dry & combination: Treatment will increase the life of your furniture as well as energy levels and reduce asthma and allergies.

2- For dry & combination: Treatment will increase the life of your furniture as well as sleeping quality and morning energy and reduce asthma and allergies.
3- For combination only: Furniture will smell and look fresh without risking mold infestation and definitely you will notice improvement with stains if any as well as it will Improve breathing quality and morning energy.
4- For nano coating only: It will help prolong the lifespan of your furniture, maintain the cleanliness and durability of the furniture with the help of an invisible layer of coated protection. Nano Pool Industrial 2015-21 does not change the color and texture of the furniture.
  • Repels Water & Dirt: Keeps textiles looking new.
  • Versatile: Works on various fiber types
  • Eco-Friendly: Free from PFCs and PFAS
  • Preserves Quality: Maintains natural look and feel.
  • Durable: Protects against wear and tear
  • Breathable: Ensures comfort and hygiene
  • Safe: Biocompatible for diverse uses
Furniture: Consult: Facts & Questions 

Facts:

1- There are approximately 2 million dust mites living in your mattress and they regenerate every 6 months that causes allergies and asthma
2- We spend 1/3 of our day on the mattress.
3- If smells, stains, or marks are left untreated, it could potentially worsen and shorten the lifespan of the furniture.
Consulting Questions:
1- When was the last time you professionally deep cleaned your soft furniture?
2- How was your energy level lately?
3- Have you or family members been experiencing skin irritation recently?
4- Have you sensed any stains, discoloration, or unwanted smell on your soft furniture?
SF Pricing & Duration (Calculators Links): 






Dry Treatment - Disclaimer
Please note that for any stains or discolorations, this will not be removed by the treatment.
The team will coordinate with you at the day of the treatment, otherwise, please let us know who the authorized to follow up with.

الرجاء العلم أن التنظيف العميق الجاف يقتل الباكتيريا والفايروسات وعث  الغبار ولكن
لا يعالج البقع والروائح الكريهة.
سيقوم الفريق المختص بالتواصل للتنسيق معك في الموعد المحجوز للخدمة، إن لم تكن متواجدًا، الرجاء اخطارنا باسم ورقم تواصل الشخص الآخر المسؤول.

Disclaimer: Click Here
Customer Expectations: Click Here
Furniture: Disclaimers - FAQs
1) If customer booked many items:
The experts will need full access for the home to validate number of items, duration and finish in time.
2) If customer will do one mattress only and there is more than one:
A) Make sure that there is a clear point of contact for field team to coordinate which item.
B) If point one cannot be done, make sure you write proper description of where is this item exactly or let customer send a video.
Combination Treatment - Disclaimer
Please note that any stains or discolorations will not be a 100% removal guarantee, depending on the type and the age of the stain. However, based on our experience we were able to achieve more positive jobs.
The items need between 6 to 8 hours to be not used and dried. AC should be on for ventilation.
Our team will validate the fabric since we do care about your fabric quality if it can be shampooed or not. If it can't, dry treatment is recommended.
The team will coordinate with you at the day of the treatment, otherwise, please let us know who the authorized to follow up with.

الرجاء العلم أن التنظيف العميق الجاف مع الشامبو سيقتل الباكتيريا والفايروسات وعث الغبار، أما بالنسبة للبقع والروائح الكريهة سيقوم الفريق المختص بالمجهودات المطلوبة للإزالة البقع بشكل كامل أو تحسينها بشكل جزئي على حسب حجم وعمر ونوع البقع.
الرجاء عدم استخدام المفروشات وترك المكيفات قيد التشغل لمدة تتراوح من 6 إلى 8 ساعات للتهوية.
ولأننا نهتم بجودة خدماتنا، سيتحقق الفريق المختص قبل بدء العمل من نوع القماش ما إذا كان يمكن تنظيفه بالشامبو أم لا، في حال كان هناك ضررًا من استخدام الشامبو، سيتم نصحك بالقيام بالتنظيف الجاف فقط لتجنب الضرر.
سيقوم الفريق المختص بالتواصل للتنسيق معك في الموعد المحجوز للخدمة، إن لم تكن متواجدًا، الرجاء اخطارنا باسم ورقم تواصل الشخص الآخر المسؤول.

Disclaimer: Click Here
Customer Expectations: Click Here
Furniture Protection (Nano Coating) Treatment - Disclaimer
1) Total protection and liquid repellent of any surface type is not 100% guaranteed and it stays up to 6 months depending on daily use, wash, temperature and pressure of liquids spilled . 

2) There is 24 hours waiting time for the item to be fully protected and ready to use. Please avoid the furniture from a direct sunlight during the waiting time and treatment and make sure AC is on.

3) Surfaces of the treated area cannot be touched during the curing period

Curing Period and Room Temperature should be as follow:

Dry  to touch : 6 hours at 23 ‘C - 50% Humidity
Fully Curing : 24 hours at 23’C - 50% Humidity

4) Due to pressure, spilled liquid in some cases may leave marks on the surface as “nano-pores” are created during the application process for breathability. But these marks can be easily remove by WHITE TOWEL. Touch lightly by TAPPING the stain and do not apply too much pressure.

5) In case penetration from hot liquid occur, use a WHITE TOWEL to absorb the stain. Touch lightly by TAPPING the stain and do not apply too much pressure.

6) Outdoor sofa should be placed indoor a day before the treatment to make sure that the temperature of the surface to be treated is 30 degrees Celsius or less. All treated sofas should be kept indoor during the curing period.

7)  Surface should be dry and cleaned properly to remove any residual contamination

Disclaimer: Click Here

Furniture: Up-Sell: 
Priority 1: SF packages: 

Dry Cleaning for all mattresses, all carpets, all sofas and chairs no matter how many and what sizes they are. Excluding the curtains, leather & outdoor furniture.


Important Notes When Booking SF Packages: 
  • For Curtains, it is not included. However, 30% discount on curtains are applicable.
  • Customer can do shampooing as add-on
  • Customer can replace carpets with curtains in apartments only.
  • For villas in non-standard areas, it is essential to confirm the size of the property. If the client is unsure about the size, we will offer an inspection. In case the client declines the inspection, we can provide a yearly contract as an alternative solution.
  • The package can also be booked as a contract for 2 or 4 visits in a year: 
    >  2 times visits in a  year is recommedned every 6 months,
    >  4 times visit s in a year is recommended for clients with asthma and breathing health issues every 4 months.

Package Calculator: Click Here
Packages PDF English: Click Here
Pure Living Packages English: https://youtu.be/5dFl4bfhpU0
Pure Living Arabic: https://youtu.be/Oexf68sKuNM
Priority 2: SF contract is 2 Bookings:  1 + 1 with 50% discount based on selected items


Important Notes When Booking Customized SF Contract: 

  • The call center team will create the quote with different SF line items and then add a contract line item for custom SF contract.
    > Category: Full Home Package - Furniture Deep Cleaning Contract, > Service Name: Customize - Furniture Cleaning & Sanitization Package Contract.

  • In this line item, they will put 50% amount of the total that came for the line items above. 

  • This contract can be booked at a 100% prepayment and also 75% prepayment.

  • For booking the job, the custom contract line item "Customize - Furniture Cleaning & Sanitization Package Contract"  will have to be removed from the Zcom service. 

  • Nanocoating is not part of the SF customized line items.

PDF: Click Here


Priority 3: Would you like to add other mattresses, carpets, sofas, chairs or curtains?


Furniture: Cross-sell: 
Priority 1:AC 
Priority 2: Pest Control